Every inbound shipment request means reading an email, extracting AWB data, updating the dispatch board, and coordinating a driver — by hand. We build AI agents that do all of it automatically, so your team can focus on actually moving freight.
If you repeat it, we automate it. If it's messy, we add an AI Agent to figure it out.
Get Your Free Drudgery Report →Dispatchers manually extract tracking numbers, airline codes, pickup times, and screening status from every inbound email — in a different format every time.
⏱ 3–4 hrs/daySome customers send Excel attachments. Different columns, merged cells, inconsistent formatting. Someone has to clean it up before it can be entered.
⏱ 1–2 hrs/dayTracking driver status means phone calls, texts, and manual board updates. Nobody has a real-time picture of where things stand.
⏱ 1 hr/dayClients want updates. Someone pulls the data, formats it, and sends it manually — for every account, every day.
⏱ 1 hr/dayOne customer puts the AWB in the subject line. Another buries it in a trucking order PDF. A third says "tender export" while everyone else says "deliver to airport." Traditional automation tools can't handle this variability — they break the moment something looks different.
AI agents can. They read unstructured text the way a human does — understanding context, inferring meaning, and extracting the right data regardless of how it was sent.
We've built agents that extract all seven critical dispatch fields with 100% accuracy, from any email format, every time.
Each agent handles a specific part of the dispatch process. Together they cover everything from inbox to client status report — automatically.
Monitors your shared inbox and classifies every email — dispatch request, status inquiry, billing, or other. Only true dispatch requests move forward. Everything else goes to the right queue.
Handles customers who submit via Excel. Extracts the relevant rows, normalizes the data — even from messy workbooks with merged cells — and passes clean records downstream.
The engine. Reads email content, opens PDF attachments when needed, and extracts all seven required fields with 100% accuracy. Creates a structured record in your dispatch board automatically.
A mobile app for drivers to check in and out at pickup locations. Updates driver status in real time and alerts dispatchers of delays automatically — no phone calls needed.
Pulls live data from your dispatch board and generates professional status reports for clients. Formatted, timestamped, and distributed automatically — no manual assembly.
"Dispatchers were spending their entire day reading emails and copy-pasting data. Now the system handles the routine work and our team focuses on what actually needs a human."
This isn't generic AI software. It's purpose-built for logistics and cargo operations that run on email-based dispatch workflows.
Processing AWBs, managing imports and exports, coordinating TSA screening — we know the workflow because we've automated it.
High-volume inbound dispatch requests, driver coordination, and status reporting — all on manual processes that don't scale.
Managing carrier communications, load assignments, and client updates across dozens of active shipments at once.
Inbound and outbound coordination, receiving notifications, and inventory update workflows built on manual email processes.
Tell us how your team processes inbound shipment requests today. We'll show you exactly what can be automated — and what it would save.
Get Your Free Drudgery Report →Or email us directly: contact@workanewway.com